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Terms & Conditions

Delivery

You should receive your jewellery within 72 hours of the order been placed. All items are securely sent by Special Delivery and the Post and Packing cost will be added on to the cost of your jewellery which will need to be signed for. Your jewellery will come in a Gift Box.
A text will be sent to you, including a Post Office Tracking Number, as soon as your jewellery is on it’s way.

14 Day Cooling Off period.
Michelle Leaver Jewellery appreciates that you may for some reason want to return your jewellery. Providing this is within 14 days, please return your jewellery in its original condition by a traceable delivery system such as Special Delivery and a full refund will be given.

Exchanges

Exchanges are possible within 14 days of receipt if the size isn’t quite right or if you have changed your mind and would prefer something else to the amount or above. Please contact me via email or phone for details on arrangements. We cannot exchange earrings or studs due to health and hygiene reasons.

Refunds

Any commissions undertaken or personalised jewellery cannot be refunded or exchanged. Any earrings or studs also cannot be refunded. Please contact Michelle Leaver Jewellery for all other refund queries.

Returns

Please note that any returns’ postage will be paid by you and it is strongly advised that you send items back using a traceable postage service such as Special Delivery as Michelle Leaver Jewellery cannot be responsible for damage or loss in the post.

These terms do not affect your Consumer Statutory Rights.

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