Terms & Conditions
You would normally receive your jewellery within 2 -3 weeks of the order been placed. During August 2021, it will take longer (3-4 weeks) due to holiday. I will confirm with you when you can expect to receive your jewellery. Please ensure you also check your Junk mail folder for correspondence. All items are securely sent by Special Delivery and the Post and Packing cost will be added on to the cost of your jewellery, if you live outside the UK. It is free for the UK. You will need to sign for the package. Your jewellery will come in a Gift Box with a polishing cloth.
A text will be sent to you, including a Post Office Tracking Number, as soon as your jewellery is on it’s way.
14 Day Cooling Off period.
Michelle Leaver Jewellery appreciates that you may for some reason want to return your jewellery. Providing this is within 14 days, please return your jewellery in its original condition by a traceable delivery system such as Special Delivery and a full refund will be given.
Exchanges are possible within 14 days of receipt if the size isn’t quite right or if you have changed your mind and would prefer something else to the amount or above. Please contact me via email or phone for details on arrangements. We cannot exchange earrings or studs due to health and hygiene reasons.
Any commissions undertaken or personalised jewellery cannot be refunded or exchanged. Please contact Michelle Leaver Jewellery for all other refund queries.
Please note that any returns’ postage will be paid by you and it is strongly advised that you send items back using a traceable postage service such as Special Delivery as Michelle Leaver Jewellery cannot be responsible for damage or loss in the post.
These terms do not affect your Consumer Statutory Rights.